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Helping New Brunswickers Know the Law

What's New

October 27, 2008

NATIONAL DO NOT CALL REGISTRY IN OPERATION

On September 30, 2008, a “Do Not Call” Registry came into operation. The creation of the national Registry was provided for by amendments to the Telecommunications Act (http://www.canlii.org/ca/sta/t-3.4/) in 2005. The Registry allows consumers to stop telephone calls from telemarketers by signing on to the Do Not Call list. Consumers can now access the Registry either by phone (toll-free 1 888 362 5889) or the internet (www.Innte-dncl.gc.ca).

Telemarketers must stop calling consumers who have signed up within 31 days. They must also provide people they call with a telephone or fax number where consumers can speak to someone about the call. There are a number of exceptions. For example, political parties and their candidates, registered charities asking for donations, newspapers selling subscriptions, companies conducting market research, polls or surveys, and companies with which the consumer has done business in the last 18 months.

Consumers must renew their registration every three years. They can also contact telemarketers directly and ask not to be called.

All charities that use telemarketing to solicit donations are now subject to new telemarketing rules. For more information, please go to www.crtc.gc.ca/eng/dncl.htm, or call CRTC client services at 1-877-249-2782.