Twitter Facebook Vimeo

Helping New Brunswickers Know the Law

Law By Topic

 Are you a Victim of Crime?

 Download PDF                  Order Publications


Making a Complaint  

Victims Have the Right to Make a Complaint

The information in this booklet is intended to help victims of crime in New Brunswick understand how to file a complaint with the appropriate agency or department if they feel their rights were violated as they navigated the criminal justice process.

Since victims may deal with several different provincial and federal criminal justice agencies, each with its own complaints process, knowing how and where to make a complaint can be confusing.

This booklet sets out the internal complaint mechanisms of the departments responsible for:

  • reviewing complaints;
  • making recommendations to correct rights violations; and
  • letting victims know about the outcome of the review.

Know Your Rights as a Victim

For more information about your rights see the booklet Are You a Victim of Crime? Know Your Rights. It outlines the full range of victims’ rights provided for in the Canadian Victims Bill of Rights which came into effect on July 23, 2015. One of those rights is to make a complaint if you believe your rights have been violated.

Police Agencies

Municipal or Regional Police Force

You have the right to make a complaint if you believe police have violated your rights as a victim.

To make a complaint that your rights as a victim were denied or breached, send a written complaint to the Chief of Police or officer
in charge of where the incident happened.

There are 9 regional/municipal police forces in New Brunswick. Their contact info is available at: New Brunswick Department of Justice and Public Safety www.gnb.ca/publicsafety

If you prefer, you can send a written complaint directly to:

Email
nbpc@gnb.ca

Mail
New Brunswick Police Commission
Fredericton City Centre
435 King Street, Suite 202 Fredericton NB E3B 1E5

If you prefer, you can complete and submit a complaint form online.
www.nbpolicecommission.ca/site/en/

Questions about filing your complaint?
1-888-389-1777
nbpc@gnb.ca www.nbpolicecommission.ca/site/en/


Royal Canadian Mounted Police (RCMP)

If you feel your rights, under the Victims Bill of Rights, have been infringed by the RCMP, you can complain formally to either:

  • Civilian Review and Complaints Commission for the RCMP (the Commission) at www.crcc-ccetp.gc.ca; or
  • a member or employee of the RCMP

After the complaint is reviewed, a Final Report will be issued to the complainant.

If you are not happy with the response outlined in the Report, you can ask the New Brunswick Police Commission to review it.

  • If satisfied, the Commission will report back in writing to you, the RCMP employees involved, the Minister of Public Safety, and the Commissioner of the RCMP.
  • If not satisfied, the Commission may consider further action such as starting its own investigation, sending an Interim Report to the RCMP Commissioner and Minister of Public Safety, and so on. The RCMP Commissioner must respond to an Interim Report and offer explanations

The New Brunswick Police Commission does not deal with complaints against the RCMP. They may be able to assist you in forwarding your complaint to the RCMP. 

Victim Services

NB Department of Justice and Public Safety

If you disagree with the decision made about your eligibility or compensation received through the compensation for Victims of Crime program, you can write directly to the Minister of Justice and Public Safety to appeal. The Minister will review your file and any new information relating to the grounds of appeal and will let you know in writing the results of your appeal and the reasons for the decision.

By mail
Department of Justice and Public Safety
Minister of Justice and Public Safety
Argyle Place, 2nd Floor,
P. O. Box 6000
Fredericton, NB Canada E3B 5H1

If you believe your rights as a victim were denied by staff at Victim Services, you should contact the regional director in your area to discuss your concerns.

Victim Services – Regional Directors

  • Edmundston 506-735-2030
  • Saint John 506-658-2495
  • Moncton 506-856-2875
  • Fredericton 506-453-2367 or 506-453-3928
  • Bathurst 506-547-2924 or 506-547-2159

If you have concerns about your access to Victim Services, contact the nearest Victim Services office to ask for an explanation.

Victim Services Offices in New Brunswick

  • Bathurst 506-547-2924
  • Burton 506-357-4035
  • Campbellton 506-789-2388
  • Caraquet 506-726-2417
  • Edmundston 506-735-2543
  • Elsipogtog First Nation 506-523-4747
  • Fredericton 506-453-2768
  • Grand Falls 506-473-7706
  • Miramichi 506-627-4065
  • Moncton 506-856-2875
  • Richibucto 506-523-7150
  • Saint John 506-658-3742
  • Shediac 506-533-3338
  • St. Stephen 506-466-7414
  • Tracadie-Sheila 506-394-3690
  • Woodstock 506-325-4422

If you are not satisfied with the response by the Department of Justice and Public Safety, you can make a complaint to the New Brunswick Ombudsman.

To make a complaint with the New Brunswick Ombudsman

Online
www.ombudnb.ca

For more information, communicate with:

Phone
1-888-465-1100

Fax
506-453-5599

Email
nbombud@gnb.ca

Mail
New Brunswick Ombudsman
P. O. Box 6000
Fredericton, NB Canada E3B 5H1

National Office for Victims

The National Office for Victims, Public Safety Canada has an obligation to:

  • provide victims with general information about the criminal justice system; and
  • refer victims to the CSC and the PBC so that they can obtain information about the offenders who harmed them.

If you feel that either or both of the above obligations were not met, this could be a violation of your rights under the Victims Bill of Rights.

To make a formal complaint, contact the National Office for Victims by submitting:

  • your name, telephone number, and address;
  • a description of how you feel your rights were violated;
  • the date the alleged violation occurred with a brief description of events.

National Office for Victims

Phone
1-866-525-0554

Fax
613-949-6507

Email
nationalofficeforvictims@ps-sp.gc.ca

Mail
National Office for Victims
Public Safety Canada
269 Laurier Avenue West
Ottawa ON K1A 0P8

Internet
https://www.publicsafety.gc.ca/cnt/cntrng-crm/crrctns/ntnl-ffc-vctms-en.aspx


Victim Services provided by Police Agencies

Some police forces have victim services units that provide assistance to victims at the scene of a crime. To make a complaint about one of these services, follow the appropriate complaint protocol outlined in the section on Police Agencies.

Corrections and Parole

NB Department of Justice and Public Safety, Community and Correction Services Branch

If you wish to make a complaint or raise a concern directed at the Corrections Branch regarding your rights as a victim, the Department of Justice and Public Safety, Corrections Branch encourages you to contact your local office of Victim Services.

The Victim Services office will work through the Director of Correctional Services to have the complaint addressed. If you feel your complaints or concerns are not being addressed adequately by the Department of Justice and Public Safety, you can contact the New Brunswick Ombudsman.


Correctional Service of Canada (CSC)

You can file a complaint against the CSC if:

  • you feel your right to information was violated by, for example, not receiving information about upcoming decisions in the offender’s case; and/or
  • you feel any of your rights under the Victims Bill of Rights were violated during victim registration or during the processing of a no-contact order.

To make a complaint to CSC:

Phone
1-866-806-2275

Email
GEN-NHQVictimServices@CSC-SCC.gc.ca

If you are unhappy with the CSC’s investigation into your matter, you can contact the Office of the Federal Ombudsman for Victims of Crime.

Office of the Federal Ombudsman for Victims of Crime

Phone
Tolle Free: 1-866-481-8429
Outside of Canada: 613-954-1651

Fax
613-941-3498

Email
victimsfirst@ombudsman.gc.ca

Mail
Office of the Federal Ombudsman for Victims of Crime
P.O. Box 55037
Ottawa, Ontario K1P 1A1


Parole Board of Canada (PBC)

If you feel your rights under the Victims Bill of Rights have been violated by the PBC, you should speak with a Regional Communication Officer (RCO). These officers may be able to deal with your complaint faster than if you made a formal complaint. Call 1-866-789-INFO (4636) to speak with an RCO.

If the RCO is unable to help you, you can complete a PBC Complaint Form and send it by either:

Fax
613-941-9426

Email
victimcomplaints@pbc-clcc.gc.ca

Mail
Victim Complaints
Parole Board of Canada
410 Laurier Avenue West
Ottawa, Ontario K1A 0R1

The PBC Complaints Process does not address:

  • decisions about whether or not someone was made eligible for parole; or
  • complaints about pardons or criminal record suspensions.
     

Crown Prosecutors

Public Prosecutions, New Brunswick Office of the Attorney General

To make a complaint about a provincial Crown prosecutor, you should initially contact the Regional Crown Prosecutor in your area:

  • Bathurst 506-547-2160
  • Campbellton 506-789-2308
  • Caraquet 506-726-2794
  • Edmundston 506-735-2027
  • Fredericton 506-453-2819
  • Grand Falls 506-473-7702
  • Miramichi 506-627-4015
  • Moncton 506-856-2310
  • Oromocto/Burton 506-357-4033 
  • Saint John 506-658-2580
  • St. Stephen 506-466-7397
  • Tracadie-Sheila 506-394-3727
  • Woodstock 506-325-4416

If the Regional Crown Prosecutor cannot resolve your complaint, you should then be referred by the Regional Crown Prosecutor to the Director of Public Prosecutions.

If your complaint has still not been satisfactorily dealt with, you should then be referred to the Attorney General of New Brunswick.


Public Prosecution Service of Canada (PPSC)

The PPSC is responsible for prosecuting charges with respect to offences created by federal laws. If a victim feels his/her rights have been violated, he/she can make a complaint against the PPSC regarding any of its employees, policies, procedures, or practices. However, victims cannot make complaints regarding anything outside the PPSC’s scope, including: court decisions; or specific legislation.

Other Agencies

New Brunswick Department of Justice and Public Safety

If you feel your rights under the Victims Bill of Rights have been violated by a staff member at the Court Services office, you can make a complaint to the Court Attendance Supervisor at that location in writing, by telephone or in person.

If you are not satisfied with how your complaint was dealt with, or your complaint is about the Court Attendance Supervisor, you should address your concerns to the Regional Director responsible for that court location.

If you are still not satisfied, or your complaint is about the Regional Director, you can address your concerns to the the Executive Director of Court Services. If you are still not satisfied, contact the Assistant Deputy Minister, Court Services in Fredericton, NB. 

Department of Justice Canada

If you feel your rights under the Victims Bill of Rights have been violated by the Department of Justice Canada, you can make a complaint to the Department of Justice by email or by mail within 90 days of the incident.

Before making your complaint, you must fill out a Pre-Assessment Form to see whether or not your complaint falls within the scope of the Department of Justice. 

For more information on the complaint process, see www.justice.gc.ca/eng/contact/complaintplainte.html.

Department of Justice Canada

Email
victimrights@justice.gc.ca

Mail
Department of Justice Canada
Policy Centre for Victim Issues
284 Wellington Street
Ottawa, Canada K1A 0H8

Within 3 business days, you will be notified as to whether or not your complaint falls within the scope of the Department of Justice. If your complaint is “deemed admissible”, then you will also receive a complaint form along with the Department’s response.

On the complaint form, you will have to provide information such as details surrounding the incident in question and your contact information.

After that, you will receive a written response from the Department of Justice within 40 days, unless this time period is extended because your case is particularly complex.

There are several remedies that may be available to you if the Department of Justice believes you to have been wronged:

  • Letter of apology without prejudice;
  • Correction of public documents;
  • Changes to, or development of new, department practices or policies.

Resources

Making a Complaint: Helpful Websites

Provincial Resources

New Brunswick Department of Justice and Public Safety
www.gnb.ca/publicsafety

Public Prosecutions, Office of the Attorney General
https://www.victimsfirst.gc.ca/mac-fup/wtcwt-qgpne.html

Court Services, New Brunswick Department of Justice and Public Safety
https://www2.gnb.ca/content/gnb/en/contacts/dept_renderer.144.1477.html

Public Legal Education and Information Service of New Brunswick
www.legal-info-legale.nb.ca

New Brunswick Police Commission
https://www.nbpolicecommission.ca/en/complaints

New Brunswick Ombudsman
https://www.ombudnb.ca/site/en/how-do-i-make-a-complaint

Child and Youth Advocate Office
https://www.cyanb.ca/en/


Federal Resources

National Office for Victims, Public Safety Canada
https://www.publicsafety.gc.ca/cnt/cntrng-crm/crrctns/ntnl-ffc-vctms-en.aspx

Policy Centre for Victim Issues, Department of Justice
https://www.justice.gc.ca/eng/cj-jp/victims-victimes/index.html

Victims, Department of Justice
https://www.justice.gc.ca/eng/rp-pr/cj-jp/victim/index.html

Civilian Review and Complaints Commission (RCMP)
www.crcc-ccetp.gc.ca

National Parole Board of Canada, Victims of Crime
https://www.canada.ca/en/parole-board/services/victims.html

Correctional Service of Canada
http://www.csc-scc.gc.ca/victims/003006-0005-eng.shtml

Office of the Federal Ombudsman for Victims of Crime
https://www.victimsfirst.gc.ca/

 

Public Legal Education and Information Service of New Brunswick (PLEIS-NB) is a non-profit charitable organization. Its goal is to provide New Brunswickers with information on the law. PLEIS-NB receives funding and in-kind support from the Department of Justice Canada, the New Brunswick Law Foundation and the New Brunswick Office of the Attorney General.

This publication is one in a series of resources on victims rights. Check out the publications Know Your Rights and You Can Ask for No-Contact with the Offender. We gratefully acknowledge the cooperation of the New Brunswick Department of Department of Justice and Public Safety. Many thanks to the professionals, Crown prosecutors, and other members of the New Brunswick Law Society who assisted with the review of this publication.

This publication does not contain a complete statement of the law in this area and laws change from time to time. Anyone needing advice on his or her specific legal position should consult a lawyer.

Jointly published by:

Public Legal Education and Information Service of New Brunswick
P.O. Box 6000
Fredericton, NB E3B 5H1
Tel.: 506-453-5369
Fax: 506-462-5193
Email: pleisnb@web.ca
www.legal-info-legale.nb.ca

and

Department of Justice and Public Safety
P.O. Box 6000
Fredericton, NB E3B 5H1
Tel.: 506-453-3992
www.gnb.ca/publicsafety

ISBN: 978-1-4605-0415-4

March 2016

 

Disclaimer: Please note that our website contains general information about the law. This is not a complete statement of the law on particular topics. We try to update our publications often, but laws change frequently so it is important for you to check to make sure the information is up to date.  The information in our publications is not a substitute for legal advice. To receive legal advice about your specific situation, you need to speak to a lawyer.