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Court Support Volunteer Program 

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Victim Services: Volunteer Program

What does volunteering with Victim Services involve?

Volunteering with the New Brunswick Department of Public Safety’s Victim Services involves assisting victims of crime as their case proceeds through the criminal justice system.  Being a victim of crime can be traumatic for anyone.  The role of the volunteer is to help victims feel more comfortable when they have to testify in court.

What may I expect to do as a volunteer with Victim Services?

Your role as a volunteer will include the following services: 

  • Showing victims the courtroom and where they may testify (behind screens or closed circuit testimonial room)
  • Accompanying victims to court.
  • Being a support person by standing or sitting beside the victims as they testify in court.

Who can become a volunteer?

Anyone can apply to become a volunteer.  You might be retired, a community college or university student, a part-time worker, or a concerned citizen.   No matter what your background, you must be prepared to dedicate a certain amount of time when required.

What specific skills does a volunteer require?

The support person must be somebody who is compassionate and caring.  You should be a good communicator and have strong "people skills".  The support person must be a good listener, and have a calm and reassuring demeanor.

Are there limitations on who can be a volunteer?

Yes.  Before you can be considered as a volunteer you will be interviewed and asked to undergo a screening and criminal background check.  You must be over the age of 18, and be able to provide assistance during court operations from Monday to Friday, 9:30 am - 4:30 pm.  The program requires an initial commitment of six to ten hours per month; however, the hours of work can vary depending on the needs of the program.

Will volunteers be trained?

Yes.  The Department of Public Safety will provide training sessions to volunteers to ensure that you fully understand your roles and responsibilities when working with victims of crime.  Training may include but not be limited to: 

  • Orientation to criminal justice system
  • Role of volunteers
  • Dealing with vulnerable victims
  • Do's and Don'ts when going to court

What are the benefits for volunteers?

Being a volunteer with Public Safety’s Victim Services Program can provide you with a high level of self-satisfaction, as well as the opportunity to expand your knowledge of the services available to victims of crime.  The experience gained by becoming a volunteer can also serve as a stepping stone in career development and enhancement of life skills already acquired.   You will also benefit by knowing you are contributing to people in your community by assisting those who have been harmed.

Who should I contact if I would like to volunteer?
Contact the nearest Department of Public Safety, Victim Services office:

Bathurst…………….       547-2924
Bouctouche…………      743-7251
Burton………………       357-4035
Campbellton…………     789-2388
Edmundston…………     735-2543
Fredericton…………..     453-2768
Grand Falls………….     473-7706
Miramichi……………      627-4065
Moncton……………..     856-2875
Richibucto……………..   523-7150
Saint John…………….    658-3742
Shediac………………..   533-9100
St. Stephen…………….  466-7414
Tracadie-Sheila………..  394-3690
Woodstock…………….. 325-4422

Public Legal Education and Information Service of New Brunswick (PLEIS-NB) is a non-profit organization.  Its goal is to provide New Brunswickers with information on the law.  PLEIS-NB receives funding and in-kind support from the Department of Justice Canada, the New Brunswick Law Foundation and the New Brunswick Department of Justice. We gratefully acknowledge the cooperation of, the New Brunswick Department of Public Safety, Victim Services in the production of this pamphlet.

Jointly Published by:  

Public Legal Education and
Information Service of New Brunswick
P.O. Box 6000
Fredericton, NB
E3B 5H1
Telephone: (506) 453-5369
Fax: (506) 462-5193


Public Safety
P.O. Box 6000
Fredericton, NB E3B 5H1

May 2013
ISBN   1-55396-670-8



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Disclaimer: Please note that our website contains general information about the law. This is not a complete statement of the law on particular topics. We try to update our publications often, but laws change frequently so it is important for you to check to make sure the information is up to date.  The information in our publications is not a substitute for legal advice. To receive legal advice about your specific situation, you need to speak to a lawyer.